And some things are not.
French fries, you would think, would clearly fall into the latter group.
You’d think wrong – at least for some people.
When a restaurant in Maine switched from crinkle cut to straight cut French fries this summer, some of its customers were unhappy.
The owners of the restaurant took to their Facebook page to share information about the resistance they encountered.
So recently, within the last week, we have encountered some pretty disturbing and hostile customers apparently very unhappy with our straight cut French Fry.
The local newspaper reported that
Recently, the outrage about the change made by owners Leslie and Jim Parsons has escalated. Jim Parsons said a man came in earlier this month, angry about the change, and ended up threatening to fight him when he was kicked out for becoming disorderly around customers.
The Parsons are the restaurant’s new owners, reopening in 2017 a community landmark that had closed three years earlier. One of the things they learned as new owners was that the equipment that produces the crinkle cut uses a lot of blades and those blades don’t last very long, making it financially impractical to continually replace them. The owners are very clear about the challenge: nearly half of their French fries revenue goes into purchasing the blades.
Blades that cut straight cut fries, on the other hand, have an easier job and last longer and fewer are involved, hence the switch. The restaurant still hand-cuts all its fries and uses the same potatoes it always has.
But some customers are unhappy, and instead of just conveying their disappointment to the owners and perhaps taking their business elsewhere, they decided that they had to confront, threaten, and curse them instead.
Over French fries.
Not because they’re using cheaper potatoes.
Not because they’re using frozen potatoes.
Not because they raised prices.
Not because they shrunk portions.
But because they cut the potatoes differently.